Service Delivery Director
TTEC
Posted
last week
San Fernando, Mimaropa, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
As a Service Delivery Director at TTEC, you will manage client relationships and enhance team performance. The role requires a focus on driving results and supporting your team in achieving their goals.
About Company
TTEC is dedicated to delivering exceptional customer experiences powered by a blend of human expertise and technology. The company has been a leader in the customer experience field for over 40 years.
Core Requirements
- Associate degree or equivalent experience
- 2 years+ call center management experience
- Ability to motivate and inspire teams
- Customer-focused mindset
- Experience in performance-driven environments
Responsibilities
- Manage communications with clients and partners.
- Align team goals with client needs.
- Drive performance metrics to improve results.
- Support staff in project management.
- Motivate teams to resolve issues.
- Enhance employee satisfaction scores.
- Mentor and develop team capabilities.
Benifits
- Paid time off
- Wellness benefits
- Healthcare benefits
- Tuition reimbursement
- Performance bonus opportunities
Must Have skills
Job Keywords
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