Service Coordinator
Homage
Posted
3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The Service Coordinator at Homage oversees care plan management and delivery for clients. This role requires effective logistics coordination and clear communication to ensure a positive care experience.
About Company
Homage is a technology-driven care and health services platform that provides on-demand holistic non-medical and medical services to seniors and adults, allowing them to age and recover at home with dignity.
Core Requirements
- Bachelor's degree in a relevant field.
- Strong communication skills.
- Experience in customer service or care coordination.
- Ability to manage multiple tasks efficiently.
- Problem-solving and conflict resolution skills.
Responsibilities
- Manage care schedules and proposals.
- Collect feedback from clients and care professionals.
- Ensure accurate reflection of client needs in care plans.
- Act as the primary point of contact for clients.
- Handle communications across various channels.
- Oversee incident resolution and root cause analysis.
- Manage claims disputes and ensure timely resolution.
Must Have skills
Job Keywords
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