Service Assurance Manager
Globe Telecom
Posted
yesterday
Makati, National Capital Region
Onsite
PHP 0
Full Time
Sema Summary
We are seeking a Service Assurance Manager for our International Roaming Services team at Globe Telecom. The role involves managing service delivery and quality assurance for our roaming services, ensuring customer satisfaction. Candidates should have relevant telecommunications experience and a strong focus on service management. This is an on-site, full-time position located in Makati, Philippines.
About Company
Globe Telecom is a leading telecommunications company in the Philippines, dedicated to delivering innovative services and solutions to its customers.
Core Requirements
- Bachelor's degree in a related field
- Experience in service assurance or management
- Strong understanding of telecommunications
- Ability to lead cross-functional teams
- Excellent customer service skills
Responsibilities
- Manage the service delivery for international roaming services
- Oversee quality assurance processes
- Coordinate with cross-functional teams
- Ensure compliance with service level agreements
- Analyze service metrics and performance
- Develop strategies for service enhancement
- Handle customer inquiries and complaints
Must Have skills
Nice To Have Skills
Job Keywords
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