Senior Service Manager
Publicis Sapient
Posted
2 days ago
Hyderabad, Telangana
Remote
INR 80K
Senior Level
Full Time
Sema Summary
The Senior Service Manager role at Publicis Sapient focuses on Application Support & Maintenance in a hybrid environment. This position requires strong leadership and management skills to lead a team and ensure customer satisfaction. The ideal candidate should have extensive experience in IT service management and a proven track record in managing service delivery. Given the nature of the role, effective communication and problem-solving abilities are essential.
About Company
Publicis Sapient is a leading digital transformation partner, helping organizations adapt to a fast-changing digital landscape. They specialize in providing innovative solutions across various industries.
Core Requirements
- Bachelor's degree in IT or related field
- 5+ years of experience in IT service management
- Strong leadership skills
- Experience in hybrid work environments
- Excellent communication
Responsibilities
- Manage application support teams
- Ensure service delivery meets client expectations
- Implement process improvements
- Coordinate with cross-functional teams
- Resolve escalated issues promptly
- Monitor performance metrics
- Provide training and mentorship to staff
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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