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Publicis Sapient

Senior Service Manager

Publicis Sapient

Posted

yesterday

Bengaluru, Karnataka, India

Remote

INR 80K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

As a Senior Service Manager at Publicis Sapient, you will oversee application support and maintenance with a focus on delivering exceptional service. This role requires strong leadership and problem-solving abilities, managing both technical and client-facing aspects effectively. You will collaborate within a hybrid work environment in Bengaluru and guide your team in optimizing service delivery. Experience in technology and service operations is essential for success.

About Company

Publicis Sapient is a leading digital transformation partner that helps businesses innovate and thrive in the digital era. With a strong focus on technology and customer-centric strategies, it integrates technology and services to deliver impactful business results.

Core Requirements

  • Bachelor's degree in relevant field
  • 10+ years of experience in service management
  • Strong understanding of application lifecycle
  • Experience in client relationship management
  • Proven leadership skills

Responsibilities

  • Lead application support and maintenance services
  • Manage client relationships and expectations
  • Collaborate with cross-functional teams for project delivery
  • Optimize service processes for better performance
  • Mentor and guide team members
  • Troubleshoot and resolve technical issues
  • Ensure adherence to service level agreements

Must Have skills

LeadershipClient managementTechnical troubleshootingService optimizationTeam collaboration

Nice To Have Skills

Project managementAgile methodologiesProcess improvementData analysisCommunication skills

Tools Knowledge Requried

ServiceNowJIRASlackMS OfficeConfluence

Job Keywords

service managementapplication supportclient engagementtechnical leadershiphybrid work

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