Senior Service Manager
Publicis Sapient
Posted
yesterday
Bengaluru, Karnataka, India
Remote
INR 80K
Senior Level
Full Time
Sema Summary
As a Senior Service Manager at Publicis Sapient, you will oversee application support and maintenance with a focus on delivering exceptional service. This role requires strong leadership and problem-solving abilities, managing both technical and client-facing aspects effectively. You will collaborate within a hybrid work environment in Bengaluru and guide your team in optimizing service delivery. Experience in technology and service operations is essential for success.
About Company
Publicis Sapient is a leading digital transformation partner that helps businesses innovate and thrive in the digital era. With a strong focus on technology and customer-centric strategies, it integrates technology and services to deliver impactful business results.
Core Requirements
- Bachelor's degree in relevant field
- 10+ years of experience in service management
- Strong understanding of application lifecycle
- Experience in client relationship management
- Proven leadership skills
Responsibilities
- Lead application support and maintenance services
- Manage client relationships and expectations
- Collaborate with cross-functional teams for project delivery
- Optimize service processes for better performance
- Mentor and guide team members
- Troubleshoot and resolve technical issues
- Ensure adherence to service level agreements
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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