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Providence India

Senior Service Engineer

Providence India

Posted

yesterday

Hyderabad, Telangana, India

Onsite

INR 60K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Senior Service Engineer at Providence India is responsible for ensuring the highest quality of service delivery while providing technical support. This role will require strong problem-solving skills and the ability to work with various stakeholders to resolve issues. As a senior position, prior experience in a similar role is essential, along with technical expertise in relevant software and systems. The position is full-time and based in Hyderabad, Telangana, India, with a competitive salary package.

About Company

Providence India specializes in providing high-quality product and service solutions in the tech industry.

Core Requirements

  • Bachelor's degree in Engineering
  • 5+ years of experience in service engineering
  • Strong technical troubleshooting skills
  • Excellent communication abilities
  • Familiarity with IT support frameworks

Responsibilities

  • Provide technical support to clients
  • Troubleshoot service-related issues
  • Collaborate with engineering teams
  • Maintain service documentation
  • Implement service improvements
  • Train junior engineers
  • Monitor service performance metrics

Must Have skills

Technical supportProblem-solvingCommunicationService managementTeam collaboration

Nice To Have Skills

Project managementLeadershipCustomer serviceITIL certificationSoftware development

Tools Knowledge Requried

ServiceNowJIRAMS OfficeRemote desktop toolsTicketing systems

Job Keywords

Service EngineerTechnical SupportEngineeringService DeliveryProblem Solving

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