Senior Program Manager
Zepto
Posted
2 days ago
Bengaluru, Karnataka, India
Onsite
INR 80K
Senior Level
Full Time
Sema Summary
The Senior Program Manager - Customer Delight at Zepto is responsible for strategically overseeing customer satisfaction initiatives in Bengaluru, India. The role demands strong leadership and program management skills, with a focus on enhancing client experiences. Candidates should have extensive experience in program management, project delivery, and stakeholder engagement. The position is on-site and full-time, requiring significant collaboration across teams. Benefits and specific perks have not been delineated.
About Company
Zepto is a forward-thinking company focused on creating outstanding customer experiences through innovative solutions and dedicated service.
Core Requirements
- Bachelor's degree in relevant field
- Proven program management experience
- Strong analytical and problem-solving skills
- Excellent communication skills
- Ability to lead cross-functional teams
Responsibilities
- Oversee customer satisfaction programs
- Manage project timelines and deliverables
- Collaborate with multiple teams for seamless execution
- Analyze customer feedback for improvement initiatives
- Prepare reports and presentations for stakeholders
- Establish strategic goals for customer delight
- Ensure alignment of programs with company objectives
Must Have skills
Nice To Have Skills
Job Keywords
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