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Senior Process Executive
Enovis
Posted
2 days ago

Hyderabad, Telangana, India

Onsite

INR 50K

Senior Level

Full Time

Job Categories

CustomerService Support Operations Voice Process

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Sema Summary

The Senior Process Executive role at Enovis involves managing voice processes while ensuring high-quality customer service. The position requires strong leadership skills and an ability to improve operational efficiency. This is a full-time role located in Hyderabad, Telangana, suitable for experienced professionals. The candidate should have a proven track record in process management and a commitment to delivering excellent service.

About Company

Enovis is a leading company focused on innovative solutions and services that enhance customer experiences across various sectors.

Core Requirements

Bachelor's degree
Proven experience in customer service
Strong communication skills
Leadership experience
Process improvement skills

Responsibilities

Manage daily operations of voice processes
Ensure quality assurance for customer interactions
Lead a team of process executives
Implement process improvements
Monitor performance metrics
Train and mentor new team members
Handle customer escalations

Must Have skills

LeadershipCommunicationProcess ManagementCustomer ServiceProblem Solving

Nice To Have Skills

Data AnalysisTeam CollaborationProject Management

Job Keywords

Senior ExecutiveProcess ManagementLeadershipCustomer ServiceVoice Process

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