Senior Process Executive
Enovis
Posted
2 days ago
Hyderabad, Telangana
Onsite
INR 50K
Senior Level
Full Time
Sema Summary
Enovis is seeking a Senior Process Executive for a full-time role in Hyderabad, India. This position involves managing customer support operations, requiring senior experience in voice interactions. Candidates should have strong communication skills and the ability to handle customer inquiries effectively. This is a critical role in ensuring customer satisfaction and process efficiency.
About Company
Enovis is a leading company focused on customer service and operational excellence, dedicated to providing high-quality support to its clients.
Core Requirements
- Bachelor's degree
- Proven experience in customer service
- Strong communication skills
- Ability to manage customer complaints
- Experience in voice process
Responsibilities
- Manage customer inquiries and support requests
- Ensure timely resolution of issues
- Maintain a high level of customer satisfaction
- Collaborate with team members
- Report on call metrics and performance
- Train new team members
- Identify areas for process improvement
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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