Senior Officer
PT. Indosat Tbk
Posted
3 weeks ago
Jakarta Metropolitan Area
Onsite
IDR 10M
Mid Level
Full Time
Sema Summary
As a Senior Officer in Key Account Helpdesk, you will be responsible for providing exceptional support to key customers while managing their accounts. This role involves addressing customer inquiries, resolving issues efficiently, and ensuring high levels of customer satisfaction. You will be expected to utilize tools and processes to maintain relationships and deliver value to clients. The position is based in Jakarta Metropolitan Area and offers a full-time employment opportunity.
About Company
PT. Indosat Tbk is a telecommunications company in Indonesia, focusing on providing advanced services and solutions to meet customer needs.
Core Requirements
- Bachelor's degree in a relevant field
- Experience in customer support
- Strong communication skills
- Ability to manage multiple tasks
- Problem-solving abilities
Responsibilities
- Support key customers with their inquiries
- Manage relationships with assigned accounts
- Resolve customer issues in a timely manner
- Provide product and service information
- Collaborate with internal teams for effective support
- Prepare reports on customer feedback and trends
- Identify opportunities for account growth
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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