Senior Manager
Firstsource
Posted
15 hours ago
Taguig, National Capital Region, Philippines
Onsite
PHP 80K
Senior Level
Full Time
Sema Summary
The Senior Manager - Process Excellence role at Firstsource focuses on leading teams to improve operational efficiencies and deliver excellence in processes. Candidates should be capable of developing strategic initiatives, managing teams, and implementing best practices. The position is full-time and located in Taguig, National Capital Region, Philippines. Ideal candidates will possess substantial experience in management and operations, with a strong ability to drive results and foster a culture of continuous improvement.
About Company
Firstsource is a global provider of customer experience and business process management services, dedicated to enhancing client success through innovative solutions.
Core Requirements
- Bachelor's degree
- Leadership experience
- Process improvement knowledge
- Operational strategy expertise
- Team management skills
Responsibilities
- Lead process improvement initiatives
- Manage operational teams
- Develop strategic projects
- Implement best practices
- Analyze performance metrics
- Facilitate training programs
- Drive a culture of excellence
Must Have skills
Nice To Have Skills
Job Keywords
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