Senior IT Support Analyst
Semesteria
Posted
3 weeks ago
Bangkok City, Thailand
Onsite
THB 50K
Senior Level
Full Time
Sema Summary
The Senior IT Support Analyst role in Bangkok involves providing high-level technical support to users, ensuring the smooth operation of IT systems, and collaborating with teams to resolve complex issues. Candidates should bring extensive experience in IT support and a strong understanding of both software and hardware troubleshooting. Excellent communication skills and a customer-oriented approach are essential, along with a proactive attitude towards improving IT processes. This is a full-time, on-site position offering competitive compensation.
About Company
Semesteria is committed to delivering top-notch technological solutions and support, ensuring optimal performance for its clients.
Core Requirements
- Bachelor's degree in IT or related field
- 5+ years of IT support experience
- Strong problem-solving skills
- Excellent communication abilities
- Proficiency in IT support tools
Responsibilities
- Provide technical support for IT systems
- Diagnose and resolve user issues
- Collaborate with IT teams for system upgrades
- Document support requests and resolutions
- Train users on new software and tools
- Monitor system performance and reliability
- Develop strategies for improving IT processes
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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