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Averis

Senior IT Specialist

Averis

Posted

yesterday

Federal Territory of Kuala Lumpur

Onsite

MYR 6K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Averis is seeking a Senior IT Specialist for its Federal Territory of Kuala Lumpur office. The role involves managing IT service management systems and ensuring effective service delivery to customers. Candidates should have substantial experience in IT support and management. This is a full-time on-site position, aimed at individuals with a senior experience level. Candidates can expect a dynamic work environment with potential for growth.

About Company

Averis specializes in IT service management solutions, offering strong support and technological innovations to enhance service delivery.

Core Requirements

  • Bachelor's degree in IT or related field
  • 5+ years of experience in IT management
  • Strong problem-solving skills
  • Excellent communication abilities
  • Proficient in IT service management tools

Responsibilities

  • Manage IT service management frameworks
  • Develop and implement support strategies
  • Ensure timely resolution of IT issues
  • Collaborate with cross-functional teams
  • Train junior staff on IT processes
  • Analyze service performance metrics
  • Provide technical guidance to team members

Must Have skills

IT service managementProblem-solvingCommunicationTechnical trainingTeam collaboration

Nice To Have Skills

Project managementCustomer serviceAnalytical skillsTime managementLeadership

Tools Knowledge Requried

ServiceNowJiraITILMicrosoft OfficeActive Directory

Job Keywords

IT SpecialistService ManagementTechnical SupportCustomer RelationshipITIL Certified

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