Senior Escalation Manager
UKG
Posted
last week
Pune, Maharashtra
Onsite
INR 80K
Senior Level
Full Time
Sema Summary
The Senior Escalation Manager at UKG is responsible for managing escalated customer issues, ensuring timely resolution, and providing leadership in technical support matters. This role requires a senior-level professional with strong problem-solving skills and extensive experience in customer service. The position is based in Pune, Maharashtra, and offers a full-time employment opportunity. The successful candidate will play a critical role in streamlining processes and ensuring customer satisfaction.
About Company
UKG is a leader in workforce management and human capital management solutions, dedicated to delivering exceptional service to their clients.
Core Requirements
- Bachelor's degree in relevant field
- Experience in escalation management
- Strong problem-solving skills
- Excellent communication abilities
- Leadership experience
Responsibilities
- Manage escalated customer issues effectively
- Lead a team of support specialists
- Develop escalation policies and procedures
- Coordinate with various departments for issue resolution
- Ensure timely follow-ups on escalated cases
- Analyze trends in customer escalations
- Train and mentor junior team members
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
Senior Manager
Semesteria
Bengaluru, Karnataka, India
Senior Manager
KK Transports
Puducherry, Puducherry
Senior Manager
Siemens
Chennai, Tamil Nadu, India
Senior Manager
Apollo BGS Hospitals
Hyderabad, Telangana, India
Senior Manager
HSBC
Mumbai, Maharashtra
Senior Manager
Golden Opportunities
Vellore, Tamil Nadu, India
Senior Manager
Indian School of Public Policy
Hauz Khas, Delhi, India
Senior Manager
Semesteria
Greater Bengaluru Area
Senior Manager
COSTAFF Global
Bengaluru South, Karnataka
Senior Manager
PwC Acceleration Center India
Bengaluru East, Karnataka
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.