Senior Engineer
NTT DATA, Inc.
Posted
3 months ago
Mumbai Metropolitan Region
Onsite
INR 80K
Mid Level
Full Time
Sema Summary
As a Senior Engineer at NTT DATA, you will maintain IT infrastructure and resolve technical incidents. Your role involves proactive monitoring and ensuring client satisfaction.
About Company
NTT DATA, Inc. is a global innovator in business and technology services, committed to helping clients innovate and achieve sustainable success.
Core Requirements
- Bachelor's degree in IT/Computing or equivalent experience.
- Moderate experience in managed services roles.
- Knowledge of ticketing tools like ServiceNow.
- Familiarity with ITIL processes.
- Strong communication skills across diverse cultures.
Responsibilities
- Monitor and resolve technical incidents and problems.
- Manage work queues and address incidents within SLAs.
- Collaborate with teams to provide second-level support.
- Execute changes with risk mitigation and documentation.
- Audit incident tickets for quality and recommend improvements.
- Assist in client escalations and disaster recovery functions.
- Contribute to projects ensuring all changes are approved.
Benifits
- Career growth
- Training programs
- Diversity and inclusion
- Sustainability commitment
- Health benefits
Must Have skills
Job Keywords
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