Senior Director Client Services
TaskUs
Posted
3 weeks ago
Pasig, National Capital Region, Philippines
Remote
PHP 80K
Senior Level
Full Time
Sema Summary
The Senior Director of Client Services at TaskUs will lead and oversee all client services operations within the Fintech sector. This role requires extensive experience in client management, strong leadership skills, and a deep understanding of the fintech landscape. The successful candidate will be responsible for developing strategic client relationships and ensuring high levels of client satisfaction. This position is remote, offering flexibility while demanding significant expertise and leadership in client services.
About Company
TaskUs is a leading provider of outsourced customer experience solutions, known for its emphasis on innovation and quality service delivery.
Core Requirements
- Bachelor's degree in Business or related field.
- Experience in client services management.
- Strong leadership and team management skills.
- Extensive knowledge of fintech industry.
- Excellent communication and interpersonal skills.
Responsibilities
- Lead client services teams.
- Develop client engagement strategies.
- Ensure high client satisfaction levels.
- Monitor client performance metrics.
- Collaborate with product teams.
- Train and mentor client service staff.
- Drive initiatives for service improvement.
Must Have skills
Nice To Have Skills
Job Keywords
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