Senior Customer Support Manager
Honeywell
Posted
3 weeks ago
Kuala Lumpur, Malaysia
Remote
MYR 8K
Senior Level
Full Time
Sema Summary
The Senior Customer Support Manager at Honeywell will oversee support operations and manage customer interactions, ensuring service excellence. This hybrid role requires strong leadership and technology integration skills. Candidates must have significant experience in customer support management. The position is based in Kuala Lumpur, Malaysia, and focuses on enhancing customer satisfaction and driving support strategies.
About Company
Honeywell is a multinational conglomerate that focuses on technology and manufacturing across various sectors, including aerospace, building technologies, and safety solutions.
Core Requirements
- Bachelor's degree
- 5+ years in customer support
- Leadership experience
- Strong communication skills
- Problem-solving skills
Responsibilities
- Oversee customer support operations
- Manage a team of support professionals
- Implement support strategies
- Analyze customer feedback
- Coordinate with other departments
- Resolve escalated customer issues
- Train and develop support staff
Must Have skills
Nice To Have Skills
Job Keywords
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