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Semesteria

Senior Customer Service Representative

Semesteria

Posted

2 weeks ago

India

Remote

INR 50K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Senior Customer Service Representative role involves managing inquiries and providing support to customers effectively. This position requires strong communication and problem-solving skills to ensure customer satisfaction. The ideal candidate will have significant experience in customer service, especially in remote settings. The role is remote and offers a full-time employment opportunity, aiming to enhance customer relations and service delivery.

About Company

Semesteria is focused on delivering exceptional customer experiences through innovative support solutions and a dedicated team.

Core Requirements

  • Experience in customer service
  • Strong communication skills
  • Problem-solving abilities
  • Ability to work remotely
  • High level of empathy

Responsibilities

  • Respond to customer inquiries via various channels.
  • Resolve customer issues in a timely manner.
  • Provide product information and support.
  • Document interactions and feedback.
  • Collaborate with teams to improve service.
  • Analyze customer service metrics.
  • Train junior staff members on best practices.

Must Have skills

CommunicationProblem-solvingEmpathyTime managementTechnical knowledge

Nice To Have Skills

Sales experienceData analysisMultilingual skillsCRM software knowledgeConflict resolution

Tools Knowledge Requried

CRM SoftwareEmailChat SystemsData Analytics ToolsHelp Desk Software

Job Keywords

customer supportservicecommunicationproblem-solvingremote

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