
Senior Customer Service Representative
Semesteria
Posted
2 weeks ago
India
Remote
INR 50K
Senior Level
Full Time

Sema Summary
The Senior Customer Service Representative role involves managing inquiries and providing support to customers effectively. This position requires strong communication and problem-solving skills to ensure customer satisfaction. The ideal candidate will have significant experience in customer service, especially in remote settings. The role is remote and offers a full-time employment opportunity, aiming to enhance customer relations and service delivery.
About Company
Semesteria is focused on delivering exceptional customer experiences through innovative support solutions and a dedicated team.
Core Requirements
- Experience in customer service
- Strong communication skills
- Problem-solving abilities
- Ability to work remotely
- High level of empathy
Responsibilities
- Respond to customer inquiries via various channels.
- Resolve customer issues in a timely manner.
- Provide product information and support.
- Document interactions and feedback.
- Collaborate with teams to improve service.
- Analyze customer service metrics.
- Train junior staff members on best practices.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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