Senior Customer Service Representative
Semesteria
Posted
yesterday
Manila, National Capital Region, Philippines
Onsite
PHP 50K
Senior Level
Full Time
Sema Summary
The Senior Customer Service Representative role involves managing customer inquiries and complaints, ensuring high levels of customer satisfaction. The position requires effective communication skills and the ability to resolve issues swiftly while working collaboratively with team members. A senior level of expertise is necessary to navigate complex situations and enhance service delivery. The job is based on-site in Manila, Philippines, and offers an opportunity to develop a significant impact on customer experience.
About Company
Semesteria is a leading provider in innovative solutions, focused on enhancing customer relationships and service delivery. With a commitment to excellence, the company thrives on creating effective strategies to meet client needs.
Core Requirements
- Bachelor's degree
- 3+ years in customer service
- Excellent communication skills
- Problem-solving skills
- Experience in handling customer complaints
Responsibilities
- Handle customer inquiries and complaints
- Provide comprehensive information about products
- Ensure high levels of customer satisfaction
- Collaborate with team members to improve service
- Document customer interactions and resolutions
- Monitor customer feedback and make improvements
- Train and mentor junior staff members
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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