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Senior Customer Service Representative
Alorica
Posted
2 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Senior Level

Full Time

Job Categories

Customer Service Support Communication Management

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Skills

Experience

Industry

Sema Summary

Alorica is seeking a Senior Customer Service Representative located in Bengaluru, India. The role entails providing outstanding customer service and support, managing customer inquiries, and resolving issues effectively. Candidates should possess substantial experience in customer service roles, and strong communication skills are vital. This is a full-time, on-site position with a competitive salary.

About Company

Alorica specializes in customer service solutions, focusing on enhancing customer experiences for businesses across various industries. The company is committed to providing exceptional support and aims for excellence in service delivery.

Core Requirements

High school diploma or equivalent
3+ years of customer service experience
Excellent communication skills
Problem-solving abilities
Team collaboration skills

Responsibilities

Handle customer inquiries and complaints
Provide accurate information and solutions
Maintain a high level of customer satisfaction
Document customer interactions
Collaborate with other departments for issue resolution
Train and mentor junior staff
Identify opportunities for process improvements

Must Have skills

Customer serviceCommunicationProblem-solvingTeamworkTime management

Nice To Have Skills

LeadershipConflict resolutionAdaptabilityTechnical proficiencyMultilingual skills

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeCommunication ToolsHelpdesk Software

Job Keywords

customer supportsenior representativecommunication skillsproblem-solvingBengaluru

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