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Senior Customer Service Executive
SHIPoutfromUSA
Posted
2 weeks ago

Mumbai, Maharashtra, India

Onsite

INR 60K

Senior Level

Full Time

Job Categories

Customer Service Operations Support Management

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Sema Summary

The role of Senior Customer Service Executive at SHIPoutfromUSA involves overseeing customer service operations in Mumbai, India. Responsibilities include managing service inquiries, improving customer satisfaction, and collaborating with various departments to enhance operational efficiency. Candidates should have prior experience in customer service and operations, preferably at a senior level. This full-time position demands leadership skills, strong communication, and problem-solving abilities. The job does not offer remote work options.

About Company

SHIPoutfromUSA specializes in providing top-notch logistics and customer service solutions, focusing on efficiency and customer satisfaction.

Core Requirements

Bachelor's degree in relevant field
5+ years of customer service experience
3+ years in operations management
Strong leadership skills
Excellent communication abilities

Responsibilities

Manage customer service inquiries and complaints
Oversee daily operations of service teams
Implement strategies to improve customer satisfaction
Collaborate with departments to streamline processes
Train and mentor junior staff
Analyze performance metrics to enhance service quality
Develop reports on customer feedback and service effectiveness

Must Have skills

Customer service skillsOperations managementLeadershipCommunicationProblem-solving

Nice To Have Skills

Data analysisTeam collaborationProject managementConflict resolutionTime management

Job Keywords

customer serviceoperationsleadershipmanagementcommunication

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