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Senior Customer Service Executive
Blue Dart
Posted
yesterday

Bawana, Delhi

Onsite

INR 30K

Senior Level

Full Time

Job Categories

Customer Service Support Management Operations

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Sema Summary

The Senior Customer Service Executive role at Blue Dart requires a proactive approach to customer support in the logistics sector. Candidates will handle inquiries, resolve issues, and manage client relationships effectively, aiming to enhance customer satisfaction. The position demands strong communication skills and leadership experience in a customer service environment. It is based in Bawana, Delhi, offering a full-time employment opportunity.

About Company

Blue Dart is a leading logistics company that provides express parcel services and supply chain solutions in India. Known for its commitment to quality and reliability, the company focuses on delivering value to its customers.

Core Requirements

Bachelor's degree
Experience in customer service
Leadership skills
Problem-solving abilities
Communication skills

Responsibilities

Manage customer inquiries and complaints.
Oversee daily operations in customer service.
Train and mentor junior staff.
Analyze customer feedback for quality improvement.
Develop strategies to enhance customer satisfaction.
Collaborate with other departments.
Prepare reports on service performance.

Must Have skills

Customer ServiceCommunicationProblem SolvingLeadershipTeam Management

Nice To Have Skills

Data AnalysisLogistics KnowledgeSales Skills

Job Keywords

Customer ServiceExecutiveLogisticsSupportManagement

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