Senior Customer Service Analyst
Accenture
Posted
yesterday
Bengaluru, Karnataka, India
Onsite
INR 30K
Mid Level
Full Time
Sema Summary
As a Senior Customer Service Analyst at Accenture, you will be responsible for addressing customer inquiries and issues effectively. The role requires strong analytical skills to assess customer needs and solve problems. Candidates should have mid-level experience in customer service and demonstrate effective communication and teamwork. This position is based in Bengaluru, Karnataka, India, and is full-time with a salary estimate of ₹30,000 per month. Note that specific benefits are not listed.
About Company
Accenture is a global professional services company providing a range of services and solutions in strategy, consulting, digital, technology, and operations.
Core Requirements
- Bachelor's degree
- Mid-level customer service experience
- Strong analytical skills
- Effective communication abilities
- Teamwork experience
Responsibilities
- Handle customer inquiries through voice communication
- Analyze customer issues and provide solutions
- Collaborate with cross-functional teams
- Document customer interactions and resolutions
- Improve customer service processes
- Train and mentor junior team members
- Ensure customer satisfaction and retention
Must Have skills
Nice To Have Skills
Job Keywords
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