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Senior Customer Service Advocate
HPE Aruba Networking
Posted
yesterday

Chennai, Tamil Nadu, India

Remote

INR 60K

Senior Level

Full Time

Job Categories

Customer Service Support Advocate Remote

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Sema Summary

The Senior Customer Service Advocate role at HPE Aruba Networking requires a focus on providing high-quality support to customers. Responsibilities include resolving inquiries and assisting with product-related issues. The position is based in Chennai but offers remote work flexibility. Candidates should possess significant experience in customer service, showcasing strong communication skills. This is a full-time opportunity ideal for professionals looking to advance in a supportive team.

About Company

HPE Aruba Networking specializes in advanced networking solutions, focusing on delivering exceptional customer experiences through innovative technology.

Core Requirements

Bachelor's degree
5+ years of customer service experience
Excellent communication skills
Problem-solving abilities
Ability to work in a team

Responsibilities

Assist customers with inquiries
Resolve product-related issues
Provide information about services
Document customer interactions
Work with team to improve processes
Train junior staff when necessary
Ensure customer satisfaction

Must Have skills

Customer serviceCommunicationProblem-solvingTeamworkTime management

Nice To Have Skills

CRM softwareConflict resolutionTechnical troubleshootingMultilingual capabilitiesLeadership

Tools Knowledge Requried

CRM SoftwareCommunication Tools

Job Keywords

customer serviceadvocatesupportremoteHPE

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