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Senior Customer Service Advocate
HPE Aruba Networking
Posted
yesterday

Chennai, Tamil Nadu, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Customer Service Support IT Networking

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Industry

Sema Summary

HPE Aruba Networking is seeking a Senior Customer Service Advocate based in Chennai, Tamil Nadu, India. The role involves providing comprehensive customer support and resolving issues related to networking products. Candidates should have strong communication skills and a background in customer service, particularly in technology. The role is full-time and offers growth opportunities within a reputable company. Candidates will work directly with clients to ensure satisfaction and effective solutions.

About Company

HPE Aruba Networking focuses on delivering innovative networking solutions and top-tier customer service. With a commitment to technology, they provide products that enhance connectivity and user experience.

Core Requirements

Bachelor's degree in relevant field
Experience in customer service
Knowledge of networking products
Strong communication skills
Ability to solve problems

Responsibilities

Assist customers with technical inquiries
Resolve product-related issues
Maintain customer satisfaction
Communicate effectively with clients
Document customer interactions
Collaborate with technical teams
Provide feedback on customer needs

Must Have skills

Customer serviceTechnical supportCommunicationProblem-solvingNetworking knowledge

Nice To Have Skills

Team collaborationConflict resolutionProduct trainingCRM softwareTime management

Tools Knowledge Requried

CRM softwareTicketing systemEmailChat supportRemote desktop

Job Keywords

Customer ServiceTechnical SupportNetworkingClient RelationsProblem Solving

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