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Senior Customer Service Advocate
HPE Aruba Networking
Posted
yesterday

Chennai, Tamil Nadu, India

Onsite

INR 50K

Senior Level

Full Time

Job Categories

Support Customer Service IT Telecommunications

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Sema Summary

The Senior Customer Service Advocate role requires managing customer inquiries and complaints, ensuring that each interaction aligns with company standards. Candidates should be experienced in customer service within the IT or telecommunications sector, ideally with a strong understanding of networking technologies. The position is based in Chennai, Tamil Nadu, India, and seeks individuals who can work effectively in a team and demonstrate a commitment to customer satisfaction.

About Company

HPE Aruba Networking specializes in providing networking solutions that enhance connectivity and improve business efficiency.

Core Requirements

Bachelor's degree in relevant field
5+ years of experience in customer service
Strong knowledge of networking technologies
Excellent communication skills
Problem-solving abilities

Responsibilities

Manage customer inquiries and complaints.
Provide technical support for networking products.
Ensure customer satisfaction through effective communication.
Collaborate with team members to resolve issues.
Document and track customer interactions accurately.
Identify areas for process improvement.
Train and mentor junior customer service staff.

Must Have skills

Customer serviceNetworking knowledgeCommunication skillsProblem-solvingTechnical support

Nice To Have Skills

Team collaborationTime managementAdaptabilitySales skillsConflict resolution

Tools Knowledge Requried

CRM softwareHelpdesk toolsNetworking toolsMicrosoft OfficeCommunication platforms

Job Keywords

customer servicetechnical supportadvocatenetworkingHPE

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