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Senior Customer Service Advocate
HPE Aruba Networking
Posted
yesterday

Chennai, Tamil Nadu

Onsite

INR 60K

Senior Level

Full Time

Job Categories

Customer Service Support Networking Technical

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Sema Summary

The Senior Customer Service Advocate at HPE Aruba Networking is responsible for providing expert support to customers, ensuring satisfaction, and resolving complex issues. This role requires a strong understanding of networking technologies and excellent problem-solving skills. Candidates should have prior experience in customer service and a passion for helping customers succeed. The position is full-time and located in Chennai, India.

About Company

HPE Aruba Networking specializes in networking technologies and solutions, focusing on delivering exceptional customer experiences and innovative technologies.

Core Requirements

Bachelor's degree or equivalent experience
5+ years in customer service
Strong problem-solving skills
Expertise in networking technologies
Excellent communication skills

Responsibilities

Provide high-level customer support
Resolve complex technical issues
Maintain customer satisfaction metrics
Collaborate with technical teams
Document customer interactions
Train junior advocates
Identify areas for process improvement

Must Have skills

Networking knowledgeCustomer serviceProblem-solvingCommunicationTechnical support

Nice To Have Skills

LeadershipTraining skillsAnalytical thinkingTime managementMulti-tasking

Tools Knowledge Requried

CRM softwareHelpdesk toolsNetworking tools

Job Keywords

customer supporttechnical supportnetworkingcustomer satisfactionproblem resolution

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