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Senior Customer Service Advocate
HPE Aruba Networking
Posted
yesterday

Chennai, Tamil Nadu, India

Onsite

INR 50K

Senior Level

Full Time

Job Categories

Customer Service Support Technical Advocate

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Sema Summary

The Senior Customer Service Advocate position at HPE Aruba Networking in Chennai involves providing exceptional customer support and handling inquiries. The role requires a strong background in customer service, with a focus on technical issues related to networking products. Candidates should possess senior-level experience and demonstrate effective communication skills. Responsibilities may include troubleshooting, guiding customers through solutions, and collaborating with technical teams. This is a full-time, on-site position in India.

About Company

HPE Aruba Networking specializes in providing top-notch networking solutions and services, ensuring customer satisfaction and technological excellence.

Core Requirements

Bachelor's degree or equivalent experience
5+ years of customer service experience
Experience in technical support roles
Strong problem-solving skills
Effective communication abilities

Responsibilities

Handle customer inquiries and support requests.
Troubleshoot networking issues for customers.
Collaborate with technical teams for complex problems.
Provide solutions while maintaining customer satisfaction.
Document customer interactions and feedback.
Train junior staff on customer service protocols.
Develop and maintain knowledge base resources.

Must Have skills

Technical supportCustomer serviceProblem-solvingCommunicationNetworking knowledge

Nice To Have Skills

CRM softwareConflict resolutionTeamworkTime managementCustomer relationship management

Tools Knowledge Requried

CRMTicketing systemHelpdesk software

Job Keywords

customer supportadvocateservicenetworkingtechnical assistance

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