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Senior Customer Service Advocate
HPE Aruba Networking
Posted
yesterday

Chennai, Tamil Nadu, India

Onsite

INR 60K

Senior Level

Full Time

Job Categories

Customer Service Support Sales Technical

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Sema Summary

As a Senior Customer Service Advocate at HPE Aruba Networking, you will be responsible for managing customer inquiries and ensuring a high level of service. This role requires prior experience in customer support and strong problem-solving skills. You will interact with customers to help resolve issues and also provide insights to improve service delivery. This position is based in Chennai, India, and is a full-time on-site role with opportunities for professional growth.

About Company

HPE Aruba Networking focuses on providing innovative networking solutions, ensuring exceptional customer service experiences.

Core Requirements

Bachelor's degree in related field
5+ years in customer service
Strong communication skills
Technical knowledge of products
Ability to manage escalations

Responsibilities

Respond to customer inquiries promptly.
Resolve customer complaints and issues.
Collaborate with internal teams for solutions.
Provide feedback on service improvements.
Document interactions and maintain records.
Train junior staff on customer service protocols.
Analyze service metrics and report findings.

Must Have skills

CommunicationProblem-solvingTechnical knowledgeCustomer focusTime management

Nice To Have Skills

Sales experienceMultilingual skillsCRM software proficiencyConflict resolutionAdaptability

Tools Knowledge Requried

CRM softwareMicrosoft OfficeHelpdesk systemsCommunication toolsData analysis tools

Job Keywords

Customer ServiceTechnical SupportClient RelationsCustomer ExperienceAdvocacy

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