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Senior Customer Service Advocate
HPE Aruba Networking
Posted
yesterday

Chennai, Tamil Nadu, India

Onsite

INR 60K

Senior Level

Full Time

Job Categories

Support Customer Service Advocacy Operations

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Sema Summary

The Senior Customer Service Advocate at HPE Aruba Networking is a pivotal role focused on enhancing customer satisfaction and resolving issues efficiently. This position requires strong communication skills, problem-solving abilities, and experience in customer support. Located in Chennai, the ideal candidate should possess a background in IT or networking. As a senior advocate, responsibilities include managing customer inquiries, ensuring service quality, and collaborating with teams to improve processes.

About Company

HPE Aruba Networking specializes in networking solutions for businesses, focusing on innovation and customer satisfaction.

Core Requirements

Bachelor's degree in relevant field
Strong communication skills
Proficiency in customer service
Experience with IT products
Problem-solving abilities

Responsibilities

Manage customer inquiries and complaints
Ensure high-quality service delivery
Collaborate with teams for issue resolution
Provide technical support for products
Document customer interactions
Identify areas for process improvement
Train new customer service representatives

Must Have skills

Customer serviceCommunicationIT product knowledgeProblem-solvingConflict resolution

Nice To Have Skills

Team collaborationTechnical supportProcess improvementData analysisTime management

Job Keywords

customer supportservice advocatecommunication skillsIT knowledgeproblem-solving

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