Senior Client Support Analyst
S&P Global
Posted
3 weeks ago
Georgetown, Penang
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The Senior Client Support Analyst position at S&P Global involves providing exceptional customer service and support with a focus on Japanese language assistance. The role requires problem-solving skills and the ability to communicate effectively with clients. Ideal candidates will have experience in customer support roles, particularly in a financial or analytical context. The position is full-time and based in Georgetown, Penang, Malaysia, focusing on enhancing client satisfaction.
About Company
S&P Global is a leading provider of financial market intelligence, analytics, and insights, serving clients in various industries worldwide.
Core Requirements
- Fluent in Japanese and English.
- Strong analytical skills.
- Experience in customer support.
- Bachelor's degree or equivalent.
- Excellent communication skills.
Responsibilities
- Provide support to clients in Japanese.
- Analyze and resolve client issues.
- Collaborate with internal teams to enhance service delivery.
- Maintain client documentation and records.
- Conduct follow-ups to ensure client satisfaction.
- Train junior support staff as needed.
- Participate in client meetings and presentations.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
Support Analyst
CACEIS
Putrajaya, Putrajaya Federal Territory, Malaysia
Senior Analyst
Airwallex
Greater Kuala Lumpur
Senior Analyst
Deloitte
Kuala Lumpur, Malaysia
Senior Analyst
Brenntag
Bandar Sunway, Selangor
Customer Support Analyst
NielsenIQ
Greater Kuala Lumpur
Application Support Analyst
RBC
Greater Kuala Lumpur
Operations Support Analyst
Celestica
Penang, Malaysia
Client Onboarding Analyst
Citi
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Supply Chain Analyst
eco-shop Malaysia
Petaling Jaya, Selangor, Malaysia
Content Analyst
Clarivate
Bayan Lepas, Penang
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.