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Mashreq

Senior Associate Operations

Mashreq

Posted

yesterday

Bengaluru, Karnataka, India

Onsite

INR 50K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Senior Associate in Cards Operations will be responsible for overseeing card processing and operations within the organization. The role requires a detailed orientation towards managing customer queries and ensuring efficient operations in card issuance and management. Candidates should possess a strong understanding of operations management, preferably in the financial sector. The position is located in Bengaluru, Karnataka, and requires the candidate to be available for on-site work. Mashreq offers a collaborative environment aimed at developing skills in a rapidly evolving industry.

About Company

Mashreq is a leading financial institution in the UAE with a focus on innovation and customer service excellence.

Core Requirements

  • Bachelor's degree
  • Experience in operations management
  • Understanding of financial services
  • Strong analytical skills
  • Excellent communication abilities

Responsibilities

  • Oversee card operations and processing.
  • Manage customer inquiries and resolve issues.
  • Coordinate with card issuance teams.
  • Ensure compliance with industry regulations.
  • Analyze card operation processes for efficiency.
  • Collaborate with other departments on operational changes.
  • Prepare reports on card operations performance.

Must Have skills

Operations managementCustomer serviceAnalytical skillsCommunicationProblem-solving

Nice To Have Skills

Financial services knowledgeTeam collaborationProject managementAttention to detailData analysis

Tools Knowledge Requried

ExcelCRM softwareReporting toolsDatabase management

Job Keywords

operationscardscustomer servicefinancial servicesmanagement

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