Senior Analyst
Seagate Technology
Posted
3 weeks ago
Taman Bayan Baru, Penang
Onsite
MYR 6K
Senior Level
Full Time
Sema Summary
Seagate Technology is seeking a Senior Analyst for the Freshservice/ITSM platform located in Taman Bayan Baru, Penang, Malaysia. In this role, you will be responsible for managing IT service management tasks while ensuring the effective operation of the Freshservice platform. Candidates should have a senior level of expertise, understanding of ITSM concepts, and a strong analytical mindset. While specific benefits are not listed, the role offers a stable full-time employment opportunity.
About Company
Seagate Technology is a leading provider of data storage solutions. The company focuses on innovative technologies and high-performance storage products.
Core Requirements
- Bachelor's degree in IT or related field
- 5+ years of experience in ITSM
- Strong analytical and problem-solving skills
- Experience with Freshservice platform
- Excellent communication abilities
Responsibilities
- Manage the Freshservice platform effectively.
- Analyze and optimize IT service workflows.
- Collaborate with cross-functional teams.
- Provide support for ITSM processes.
- Ensure compliance with IT policies.
- Train and mentor junior analysts.
- Prepare reports on service performance.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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