Seller Support
SPX Express
Posted
3 weeks ago
Ho Chi Minh City, Vietnam
Onsite
VND 15M
Mid Level
Full Time
Sema Summary
The Seller Support role at SPX Express involves acting as the primary contact for seller-related matters and improving service quality. The position requires coordination with cross-functional teams to resolve issues and enhance seller performance.
About Company
SPX Express is a leading logistics partner that empowers businesses across Southeast Asia, Taiwan, and Brazil, offering comprehensive logistics services to enhance operational efficiency.
Core Requirements
- Bachelor's degree in business administration or related field
- 2 years of experience in e-commerce logistics
- Strong communication and negotiation skills
- Proficiency in data analysis and Google Sheets
- Ability to work independently and proactively
Responsibilities
- Act as the lead point of contact for sellers.
- Improve overall seller support and service quality.
- Provide prompt service and escalate issues as needed.
- Coordinate with cross-functional teams to resolve issues.
- Monitor seller performance and identify operational gaps.
- Support seller operations for on-time delivery.
- Maintain performance metrics and quality standards.
Must Have skills
Job Keywords
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