Sales Team Leader
TDCX
Posted
3 weeks ago
Singapore, Singapore
Onsite
SGD 5K
Mid Level
Full Time
Sema Summary
The Sales Team Leader will manage the contact center to meet KPIs and support team performance. This role involves coaching, training, and ensuring adherence to company standards.
About Company
TDCX is a leading global business process outsourcing company headquartered in Singapore, providing customer experience solutions and digital marketing services across various industries.
Core Requirements
- Bachelor's Degree or higher
- 2 years of experience in a related field
- Strong communication skills
- Project management skills
- Analytical skills
Responsibilities
- Manage day-to-day operations of the contact center
- Achieve qualitative targets set by clients
- Establish work procedures and processes
- Provide accurate and timely feedback to team members
- Identify training needs and organize training sessions
- Enhance team performance through coaching
- Perform additional duties as assigned by management
Benifits
- Comprehensive medical coverage
- Insurance
- Social security coverage
- Flexible working arrangements
- Coaching and mentoring
Must Have skills
Job Keywords
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