Risk Executive
Beyondsoft Malaysia
Posted
last week
Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 4K
Entry Level
Full Time
Sema Summary
This role involves managing daily operations of dispute and chargeback processes. The position focuses on risk management and enhancing customer service in financial transactions.
About Company
Beyondsoft Malaysia, established in 2019, is an IT consulting and solution service provider, specializing in various sectors including banking and finance. The company aims to deliver sustainable value and improve client performance.
Core Requirements
- Bachelor's degree in a relevant field.
- Over 1 year of experience in banking or financial institutions.
- Strong analytical and problem-solving capabilities.
- Effective communication in English and Chinese.
- Ability to work under pressure.
Responsibilities
- Manage daily operations of chargeback information.
- Ensure safe dispute operation and customer satisfaction.
- Apply international card scheme rules to transactions.
- Handle dispute inquiry tickets within SLA.
- Establish standard operating procedures and document manuals.
- Continuous learning for personal and team development.
- Optimize operational mechanisms.
Must Have skills
Job Keywords
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