Retention Supervisor
Semesteria
Posted
3 weeks ago
Cibinong, West Java, Indonesia
Onsite
IDR 8M
Mid Level
Contract
Sema Summary
The Retention Supervisor will manage daily operations of the retention and recovery team. Responsibilities include analyzing churn and agent performance, and implementing customer retention strategies.
About Company
A company focused on customer retention and recovery in the telecommunications industry.
Core Requirements
- Bachelor's degree in management, business, or marketing
- Minimum 2 years experience as a supervisor in retention or recovery
- Strong analytical skills
- Ability to coach and control agents
- Experience in the telecom or ISP industry
Responsibilities
- Manage daily operations of the retention and recovery team
- Analyze churn and agent performance regularly
- Implement strategies for at-risk customers
- Coach and control agents for better performance
- Prepare performance reports and improvement recommendations
- Collaborate with other departments to enhance customer experience
- Monitor industry trends to adapt strategies
Must Have skills
Job Keywords
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