Retention Manager
upGrad
Posted
last week
Mumbai, Maharashtra, India
Onsite
INR 60K
Full Time
Sema Summary
The Retention Manager will focus on improving customer retention strategies. This role involves working closely with marketing and data teams to enhance user engagement.
About Company
upGrad is an online higher education company, providing industry-focused programs in collaboration with universities.
Core Requirements
- Bachelor's degree in Business or related field.
- Experience in customer retention or marketing.
- Strong analytical skills.
- Excellent communication skills.
- Ability to work collaboratively.
Responsibilities
- Develop and implement retention strategies.
- Monitor customer engagement metrics.
- Conduct surveys to gather customer feedback.
- Analyze data to identify retention trends.
- Collaborate with marketing for targeted campaigns.
- Create and present reports on retention initiatives.
- Work with cross-functional teams to enhance service delivery.
Must Have skills
Job Keywords
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