Retention Manager
AvaTrade
Posted
3 months ago
Federal Territory of Kuala Lumpur
Onsite
MYR 9K
Senior Level
Full Time
Sema Summary
The role of a Retention Manager involves enhancing client relationships and improving customer activation. A senior-level professional will lead initiatives to increase client satisfaction and loyalty.
About Company
AvaTrade is a pioneering online trading broker established in 2006, specializing in various trading instruments across multiple platforms. The company prioritizes customer experience and regulatory compliance, making it a trusted name in the financial services industry.
Core Requirements
- Proven experience in customer retention.
- Strong communication skills.
- Ability to analyze customer data.
- Highly organized and proactive.
- Fluent in English.
Responsibilities
- Lead initiatives to improve customer retention.
- Build long-term relationships with clients.
- Serve as the main contact for client needs.
- Oversee onboarding processes for new clients.
- Follow up with clients to optimize platform use.
- Identify and reactivate low-engagement clients.
- Monitor client lifecycle metrics and KPIs.
Benifits
- Medical insurance
Must Have skills
Job Keywords
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