Retail Service Delivery Lead
TENTEN Partners
Posted
4 days ago
Metro Manila
Remote
PHPnull
Senior Level
Full Time
Sema Summary
This role involves owning technology delivery for a bank’s card issuing portfolio. The position requires leading various card technology initiatives in a transformative environment.
About Company
TENTEN Partners specializes in staffing and recruiting within technology, finance, and compliance sectors, serving clients across APAC and the Middle East.
Core Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, or Business
- 8–12 years of IT delivery, project, or program management experience
- Demonstrated experience in card technology initiatives
- Professional certifications like PMP, Agile/SAFe, or ITIL
- Strong understanding of cards & payments and vendor management
Responsibilities
- Lead end-to-end delivery across the Cards portfolio.
- Drive execution of the CMS replacement program.
- Oversee 3rd-party cards platforms integration.
- Manage testing, certification, and go-live readiness.
- Own BAU service performance and manage SLAs.
- Collaborate with vendors and internal teams.
- Ensure high platform stability and resolve incidents.
Benifits
- Flexible salary based on experience
- Hybrid work setup
- Career growth and learning opportunities
- Paid study leave
- Paid charity days
Must Have skills
Job Keywords
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