Resource Optimization Specialist
Google Operations Center
Posted
last week
Taguig, National Capital Region, Philippines
Onsite
PHP 80K
Mid Level
Full Time
Sema Summary
As a Resource Optimization Specialist, you will manage work assignments, schedule movement, and capacity planning. This role focuses on improving operational efficiency through data analysis and stakeholder collaboration.
About Company
Google Operations Center provides essential support and services for Google users, focusing on troubleshooting and enhancing user experiences. With a commitment to quality, they aim to solve complex issues effectively.
Core Requirements
- Bachelor's degree or equivalent experience
- 4-6 years of workforce management experience
- Strong communication skills in English
- Proficiency in MS Office, especially Excel
- Knowledge of contact center methodologies
Responsibilities
- Create long-term capacity planning models.
- Develop short-term forecasts based on trends.
- Conduct monthly stakeholder meetings for trend analysis.
- Analyze contact volume and productivity.
- Provide staffing recommendations based on forecasts.
- Maintain internal databases for actual volume tracking.
- Reconcile employee status with operations heads bi-weekly.
Benifits
- Paid maternity leave
- Disability insurance
- Medical coverage
- Dental coverage
- Vision coverage
Must Have skills
Job Keywords
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