Resource Manager
Microsoft
Posted
3 weeks ago
Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia
Remote
MYR 10K
Mid Level
Full Time
Sema Summary
The Resource Manager at Microsoft is responsible for staffing and managing resources for the Customer Experience & Success organization. This role requires strategic decision-making to enhance customer satisfaction and operational efficiency.
About Company
Microsoft is a global technology company that empowers individuals and organizations to achieve more through innovative solutions and a commitment to inclusion and sustainability.
Core Requirements
- Bachelor's Degree in related field
- 4+ years experience in consulting or project management
- Experience in customer support organizations
- Strong analytical skills
- Ability to manage ambiguity in a dynamic environment
Responsibilities
- Advise area CSU management on staffing needs.
- Implement resource strategies across aligned areas.
- Maintain strong partnerships across all levels.
- Formulate detailed plans to meet business goals.
- Manage staffing transactions and escalations.
- Provide recommendations for engineer readiness plans.
- Analyze data to drive decision-making.
Benifits
- Hybrid work model
- Comprehensive annual paid time off
- Enhanced paid parental leave
- Access to mental health resources
- Career growth opportunities
Must Have skills
Job Keywords
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