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Resolution Specialist
Cognizant
Posted
2 days ago

Hyderabad, Telangana, India

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Customer Support Service Analysis Research

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Sema Summary

As a Resolution Specialist at Cognizant, you will focus on researching and resolving written customer complaints. Your responsibilities will include analyzing complaints, providing written responses, and collaborating with other departments to find effective solutions. The role requires critical thinking and strong attention to detail. This is a full-time opportunity located in Hyderabad, India, ideal for candidates with mid-level experience in customer service or support roles.

About Company

Cognizant is a leading professional services company that transforms business, operating, and technology models for the digital era.

Core Requirements

Bachelor's degree
Experience in customer service
Strong written communication skills
Critical thinking ability
Attention to detail

Responsibilities

Conduct research on written customer complaints.
Analyze issues and gather information for resolutions.
Provide comprehensive written responses to customers.
Utilize critical thinking to evaluate complaints.
Collaborate with departments for insights.
Maintain accurate records of interactions.
Identify trends and recommend process changes.

Must Have skills

Written communicationAnalytical skillsCritical thinkingProblem-solvingAttention to detail

Nice To Have Skills

Research skillsCustomer serviceTeam collaborationTime managementFeedback receptiveness

Tools Knowledge Requried

CRM softwareMicrosoft OfficeData analysis tools

Job Keywords

customer servicecomplaint resolutionwritten communicationproblem-solvinganalytical skills

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