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Resolution Specialist
Cognizant
Posted
2 days ago

Hyderabad, Telangana, India

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Support Customer Management Analysis Consulting

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Experience

Industry

Sema Summary

As a Resolution Specialist at Cognizant in Hyderabad, Telangana, India, you will handle customer complaints and work towards effective resolutions. Required skills include strong communication and problem-solving abilities, with a mid-level experience focus. The role demands attention to detail and a customer-centric approach. Benefits may include competitive compensation and professional development opportunities. Ideal for candidates looking to build a career in customer support.

About Company

Cognizant is a leading professional services company that transforms business operations and enhances customer experience through technology solutions.

Core Requirements

Bachelor's degree or equivalent experience
2-3 years in customer support
Strong analytical skills
Excellent communication skills
Ability to manage multiple tasks

Responsibilities

Manage customer complaints effectively.
Provide timely resolution to inquiries.
Liaise between customers and internal teams.
Document all interactions accurately.
Analyze customer feedback for improvements.
Develop strategies to enhance customer satisfaction.
Assist in training new team members.

Must Have skills

Problem-solvingCommunicationCustomer serviceAnalytical thinkingTime management

Nice To Have Skills

CRM softwareTeam collaborationConflict resolution

Tools Knowledge Requried

CRMMicrosoft OfficeEmail

Job Keywords

customer supportresolution specialistcomplaint managementcommunication skillsanalytical skills

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