Resolution Expert
Johnson & Johnson
Posted
last week
Metro Manila
Remote
PHP 50K
Entry Level
Full Time
Sema Summary
The Learn First Contact and Resolution Expert provides end-to-end support for Learn processes. This includes resolving user queries and transactional requests globally with a strong commitment to customer service.
About Company
Johnson & Johnson is a leader in healthcare innovation committed to improving health through advanced solutions and treatment options.
Core Requirements
- 1 year of administration support experience
- Knowledge of HR technologies
- Experience with customer service software
- Strong analytical and problem-solving skills
- Willingness to work night shifts
Responsibilities
- Provide end-to-end Learn support worldwide
- Deliver assistance through multiple channels
- Guide users through system navigation
- Investigate and resolve issues effectively
- Collaborate with team members to resolve cases
- Maintain knowledge databases for improvement
- Demonstrate commitment to quality customer service
Must Have skills
Job Keywords
Similar Jobs
Talent Acquisition Resourcer
Interact Software
Metro Manila
Market Research Executive
Consulevent Global Inc
Remote
Market Research Executive
Consulevent Global Inc
Remote
Guest Experience Specialist
Kasa
Metro Manila
Guest Experience Associate
Thrivemodal
Philippines
Customer Retention Specialist
TalentPop App
Iloilo, Western Visayas, Philippines
Customer Retention Specialist
TalentPop App
Philippines
Researcher
Hubexo
Makati, National Capital Region, Philippines
Researcher
Smash Media Labs
Philippines
Customer Experience Specialist
Guesty
Metro Cebu
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.