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Keppel

Resident Services Assistant

Keppel

Posted

last week

Ho Chi Minh City, Vietnam

Onsite

VND 12M

Entry Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Resident Services Assistant is responsible for welcoming guests and ensuring their needs are met during their stay. This role requires excellent communication skills and a commitment to providing high-quality service.

About Company

Keppel is a global asset manager specializing in sustainable urban solutions across various sectors, including real estate. Operating in over 20 countries, they focus on technology-driven solutions for urban living.

Core Requirements

  • Graduate in Hospitality Management or Equivalent
  • Minimum two years of experience in hotel management
  • Proficiency in English and Vietnamese
  • Familiarity with Microsoft Office
  • Good listening and problem-solving skills

Responsibilities

  • Greet and assist arriving guests.
  • Perform check-ins and check-outs.
  • Answer telephone inquiries promptly.
  • Prepare and distribute welcome amenities.
  • Escort VIPs to their rooms.
  • Resolve guest complaints effectively.
  • Log daily activities and communicate needs.

Must Have skills

Customer serviceCommunicationProblem-solvingTeamworkAttention to detail

Job Keywords

hospitalitycustomer serviceguest relationshotel managementVietnam

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