Reservations Manager
Hilton
Posted
3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 8K
Mid Level
Full Time
Sema Summary
The Reservations Manager at Hilton is responsible for managing reservations and maximizing room sales. This role requires strong leadership and customer service skills to ensure guest satisfaction.
About Company
Hilton is a leading global hospitality company with a portfolio of 25 world-class brands and over 1.3 million rooms in 141 countries. The company is dedicated to providing exceptional guest experiences and fostering a positive work culture for its team members.
Core Requirements
- University graduate
- Minimum 5 years of experience in hotel reservations
- Fluent in English and Chinese
- Strong interpersonal and organizational skills
- Ability to lead and develop team members
Responsibilities
- Ensure team members complete training courses
- Maximize room sales through up-selling
- Check and manage daily reservations
- Maintain guest information accuracy
- Develop the Reservations and Group & Tour teams
- Comply with hotel credit policies
- Maintain high guest service standards
Must Have skills
Job Keywords
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