Reservations Agent
MicroSourcing
Posted
last week
National Capital Region
Onsite
PHP 30K
Entry Level
Full Time
Sema Summary
The Reservations Agent is responsible for maximizing rooms revenue through solid upselling techniques and managing reservations effectively. The role involves ensuring high levels of customer service and maintaining accurate records to support hotel operations.
About Company
MicroSourcing is a pioneering offshore provider of managed services in the Philippines, focusing on inclusivity and diversity within the workplace. The company supports a wide range of clients by delivering skilled professionals across various sectors.
Core Requirements
- Bachelor's degree preferred
- Experience in customer service
- Strong communication skills
- Ability to work in a team
- Familiarity with property management systems
Responsibilities
- Maximize rooms revenue through upselling.
- Ensure accurate and timely rate loading.
- Handle refunds, no shows, and deposits.
- Maintain an events calendar for pricing.
- Monitor inventory controls and loads.
- Communicate with hotel departments effectively.
- Respond to guest reservation needs.
Benifits
- healthcare coverage
- paid time-off
- group life insurance
- performance bonuses
- career advancement
Must Have skills
Job Keywords
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