Research Expert
RELX
Posted
last week
Iloilo, Western Visayas, Philippines
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
The Research Expert assists customers with service and support issues, ensuring their confidence in LexisNexis products. The role demands strong analytical skills and effective communication to resolve queries efficiently.
About Company
RELX is a global provider of information-based analytics and decision tools aimed at aiding professional and business customers in making informed decisions across various sectors.
Core Requirements
- Bachelor's degree required.
- 2 years of BPO experience.
- Excellent communication skills.
- Strong analytical and reasoning abilities.
- Ability to work collaboratively.
Responsibilities
- Assist customers with service inquiries.
- Diagnose and resolve support issues.
- Recommend beneficial products to customers.
- Escalate system issues as necessary.
- Build trust-based relationships with clients.
- Collaborate with leadership teams.
- Maintain flexibility to adapt to schedules.
Must Have skills
Job Keywords
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