Reporting Lead
Swift
Posted
yesterday
Kuala Lumpur, Malaysia
Remote
MYR 12K
Mid Level
Full Time
Sema Summary
The Reporting and Analytics Lead will oversee the ITSM and ITACM initiatives utilizing ServiceNow. This role involves managing the reporting processes, ensuring data accuracy, and generating insights to inform decisions. Candidates should possess mid-level experience in reporting and analytics, with a strong understanding of IT service management. The position is based in Kuala Lumpur but offers remote flexibility, making it accessible to broader talent. Applicants will be part of a dynamic team focused on innovation and data-driven strategies.
About Company
Swift is a forward-thinking technology company specializing in IT solutions and services, committed to leveraging data analytics for improved operational efficiency.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in IT service management
- Strong analytical skills
- Proficiency in ServiceNow
- Ability to lead reporting initiatives
Responsibilities
- Lead the reporting and analytics team
- Manage reporting processes
- Generate insights for decision-making
- Ensure data accuracy
- Collaborate with ITSM and ITACM teams
- Identify areas for improvement in reporting
- Monitor key performance indicators
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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